Insurance Services Tenders

The bid notice states that completed and sealed tender submissions must be deposited into the tender box by no later than 11:00 on 29 May 2026. Tender documents submitted after the closing time and date specified will not be considered.

The bid notice states that the successful bidder shall be paid upon submission of an invoice for each transaction of satisfactory work detailed in the scope.

The bid proposals will be evaluated using the 80/20 evaluation principle in line with the preferential procurement regulations of the year 2022. All bid proposals received will be evaluated in accordance with the following phases: Phase 1: Compliance with the administrative and mandatory bid requirements. Phase 2: Evaluation of functionality criteria and presentation. Phase 3: Price and specific goals.

Service providers must meet the following requirements: Broker must hold professional indemnity, valid and active at the time of submission insurance cover of not less than R30 million accredited by the Financial Sector Conduct Authority (FSCA). Standard bidding documents (SBD) forms must all be completed and signed. Reference letters: Service providers submit a minimum of three signed reference letters of relevant work completed. Be a registered Financial Services Provider (FSP) with FSCA accreditation. Demonstrated experience in managing insurance portfolios for entities with total insured assets exceeding R2 billion. Submit a contract or reference letter as proof. Must cooperate with incumbent brokers during the transition period. Failure to adhere to the above and not providing proof of adherence will disqualify your bid.

A formal performance scorecard aligned to SLAs will be used in quarterly performance reviews. Repeat non-performance may trigger penalties in accordance with ARC SCM policies and the final contracts penalty schedule. Ensure that the renewal of existing policies is prioritised, a penalty clause on final broker fees will be implemented.

The bid notice states that the ARC reserves the right to conduct a site inspection to the premises of the recommended service provider and/or the recommended service provider's clients at any given time.