Client Experience Research/ Survey Design/ Market Research/ Research Consultancy/ Survey Research
RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 **** via Microsoft Teams
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Client satisfaction survey design, implementation, management, analysis, and reporting; hybrid survey methodology; digital engagement platform; quantitative and qualitative research; interactive dashboard development; benchmarking and trend analysis; implementation support and advisory services
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DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for FY2026/27 and FY2027/28. Compulsory online briefing on 6 November 2026 via Microsoft Teams. Bids must be submitted electronically via OneDrive link, requested by email to ***@***. *. * date: 23 November 2026, 23:55. Bids must remain valid for 120 days. Evaluation: Stage 1 responsiveness, Stage 2 functionality (minimum 70/100), Stage 3 price (lowest price). Bidders must be registered on the CSD and provide tax compliance. The service provider must deliver surveys, dashboards, reports, and implementation support.
Bids must be submitted by 23 November 2026, 23:55. The closing date is 23th of november 2026 and closing time is 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation, after passing functionality and responsiveness stages.
Bidders must be registered on the Central Supplier Database (CSD) and provide a tax PIN issued by SARS. The requirement states: submission of registration with national treasury central supplier database csd summary report: bidder must be registered to do business with the dbsa.
Bids may be disqualified for non-compliance. The document states: failure to provide any of the above particulars may render the bid invalid and late bids will not be accepted for consideration.
Customer Experience Research/ Survey Design/ Quantitative Research/ Qualitative Research/ Market Research Services/ Research Consultancy
Appointment of a professional service provider to conduct dbsa annual client satisfaction surveys
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Annual client satisfaction survey ( CSAT) programme for 2026/27 and 2027/28 financial years, including survey design, implementation, analysis, reporting, interactive dashboard development, and implementation support
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DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for 2026/27 and 2027/28. Compulsory briefing on 06 November 2026 via Microsoft Teams. Bids due 23 November 2026, 23:55. Electronic submission via OneDrive link. Minimum 10 years experience required. Technical evaluation threshold: 70/100. Award based on lowest price after passing functionality. Bids must remain valid for 120 days.
Bids must be submitted electronically by 23 November 2026, 23:55. The document states: closing date: 23th of november 2026 closing time: 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price. The document states: the recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation.
Bidders must have a minimum of 10 years experience in client satisfaction surveys. The document states: a minimum of ten 10 years proven organisational experience in the design and implementation of client satisfaction, customer experience, stakeholder perception, or related research programmes.
Written requests for clarification must be submitted three working days before the submission date. The document states: this must be done three 3 working days before the submission date.
Failure to submit all compulsory documents may result in disqualification. The document states: should all these documents not be included, the bidder may be disqualified on the basis of noncompliance.
For the design, supply, delivery, installation and commissioning of a hybrid wind and solar pv microgrid research facility at eskom research, testing and development ( rt& d) for a period of three ( 3) years
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Design, supply, delivery, installation and commissioning of a hybrid wind and solar PV microgrid research facility at Eskom RT&D for 3 years. Tender number **** date 27 November 2026 at 10h00 SAST. Non-compulsory clarification meeting on 11 November 2026. Electronic submission via Eskom e-tendering. CIDB grade 6 EP/EB/ME or higher required. Functionality threshold 80% for technical criteria. Price scored out of 80 points, specific goals out of 20. Performance bond and parent company guarantee required. Payment within 30 days for contracts below R50 million, 60 days above.
Eskom commits to paying suppliers within 30 days for contracts below R50 million and within 60 days for contracts above R50 million, as stated: eskom is committed to paying suppliers within 30 days of receipt of undisputed invoices and within 60 days of receipt of undisputed invoices.
The award is based on the 80/20 preference point system: prices will be scored out of 80 points and specific goals will be scored out of 20 in accordance with the pppfa.
Tenderers must meet eligibility criteria including no restrictions, no conflicts of interest, and CIDB grading: tenderers must have a cidb contractor grading of grade 6 ep 6 eb 6 me or higher.
A non-compulsory clarification meeting/site visit is scheduled: a noncompulsory clarification meetingsite visit with meeting representatives of eskom will take place as follows: date: 11 november 2026 time: 10h00.
Clarification queries must be submitted before 5 working days before the deadline for tender submission.
Tenderers will be disqualified if they do not meet eligibility criteria, submit late, or fail to submit mandatory returnables: a tenderer that does not submit mandatory documents by or the complete information required in mandatory documents by the deadlines as stipulated in the tender returnable section of the respective invitation to tender will be deemed nonresponsive.
Spectrophotometer with double beam uv/vis designed for research and pharmaceutical applications. For antigen quantification, it measures bacterial turbidity, called optical density, to monitor the bacterial growth curve. Double- beam UV/Vis, USB port, Wavelength of 190nm **** and accuracy of 0. 3nm
Organisational culture survey services Design culture survey, develop questionnaire, conduct online and manual organisational culture survey, recommendations and culture index in English and isiZulu
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Compulsory virtual briefing session on 8 October 2026 at 10h00 via Microsoft Teams. Tender closing date 29 October 2026 at 12h00. Submit to tender box at 310 Burger Street, Pietermaritzburg. Proposals valid for 120 days. Contract term 12 months. Minimum 35% contract participation goals required. 80/20 preference point system. Functionality threshold 70 points. Insurance required: public liability R10 million, professional indemnity R5 million. Payment monthly on successful delivery of milestones.
Proposals must be submitted by 29 October 2026 at 12h00. tender closing date: 29 october 2026 tender closing time 12h00
Payment is processed on successful delivery of milestones monthly on invoice. payment will be processed on successful delivery of milestones monthly on invoice.
Evaluation uses three stages: mandatory administrative, functionality (minimum 70 points), then price and preference. price and 80 points preference goals as defined in sbd 6. 1 20 points
Bidders must complete mandatory requirements including SBD4, contract participation goals, and attend compulsory briefing. bidders who fail to comply may be disqualified from the process.
Appeals must be lodged within 7 business days of award decision. may lodge an appeal within 7 business days of the date of the intention to award
Late submissions, incomplete submissions, and failure to meet mandatory requirements may lead to disqualification. late tenders will not be accepted and incomplete submissions. . . may, at the uuw sole discretion, be rejected.
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Unaided survey with 1113 active users, conducted through 04/11/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".