The IT services bid is for the management of all IT services for the City of Mbombela for a period of 36 months. Bidders can schedule one-on-one sessions for onsite visits and to obtain more information. Key requirements include providing certified personnel, adhering to service levels, and managing IT infrastructure. Penalties will be applied for non-compliance with service levels and contractual obligations. The bid also outlines required resources, additional services like pen testing and vulnerability scanning, and a detailed technical evaluation process based on qualifications, experience, and partner certifications. Pricing must be submitted in full, covering monthly costs, specialist rates, and transition costs.
The bid notice does not explicitly state a delivery deadline for proposals. However, it mentions that bidders can schedule one-on-one sessions for onsite visits and to obtain more information about the bid.
The bid notice does not explicitly state the payment terms. However, it mentions that invoices can only be submitted once all timesheets are signed by the senior manager IT or his authorized representative, and penalties will be deducted from the next invoice.
The bid notice does not explicitly state warranty requirements for the IT services.
The bid notice indicates that bidders will be evaluated based on technical evaluation, company experience, and pricing. Bidders must score a minimum of 40 out of 46 points in the technical evaluation to be considered for further evaluation.
The bid notice requires bidders to attach CVs with certified copies of required qualifications and experience for each resource. Bidders must also be certified partners with Cisco, Microsoft, and VMware. Bidders with less than 5 years of experience or less than 3 clients with similar projects will not be considered.
The bid notice details various penalties for non-compliance, including failure to provide required resources, failure to submit timesheets, non-compliance with minimum qualifications, failure to complete backups, and failure to report the need for extra storage. Penalties can only be waived if motivated and approved by the senior manager IT.
The bid notice states that bidders can schedule a one-on-one session for onsite visits, clarity, and to obtain more information about the bid, indicating that a site visit is optional.
The bid notice does not mention any requirement for sample submissions.
The bid notice does not explicitly state a deadline for challenging the bid.
The bid notice does not explicitly state the estimated total value of the tender.