SOUTH AFRICA
Client Experience Research/ Market Research/ Research Consultancy/ Survey Research
RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 **** via Microsoft Teams
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Client satisfaction survey design, implementation, management, analysis, and reporting; hybrid survey methodology; digital engagement platform; quantitative and qualitative research; interactive dashboard development; benchmarking and trend analysis; implementation support and advisory services
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DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for FY2026/27 and FY2027/28. Compulsory online briefing on 6 November 2026 via Microsoft Teams. Bids must be submitted electronically via OneDrive link, requested by email to ***@***. *. * date: 23 November 2026, 23:55. Bids must remain valid for 120 days. Evaluation: Stage 1 responsiveness, Stage 2 functionality (minimum 70/100), Stage 3 price (lowest price). Bidders must be registered on the CSD and provide tax compliance. The service provider must deliver surveys, dashboards, reports, and implementation support.
Bids must be submitted by 23 November 2026, 23:55. The closing date is 23th of november 2026 and closing time is 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation, after passing functionality and responsiveness stages.
Bidders must be registered on the Central Supplier Database (CSD) and provide a tax PIN issued by SARS. The requirement states: submission of registration with national treasury central supplier database csd summary report: bidder must be registered to do business with the dbsa.
Bids may be disqualified for non-compliance. The document states: failure to provide any of the above particulars may render the bid invalid and late bids will not be accepted for consideration.