Complaint Management Tenders

The tender must be received no later than 18 June 2026 at 10:00, as stated in the tender notice.

This tender will be evaluated in terms of the 80/20 preference point system as prescribed in the Preferential Procurement Policy Framework Act No 5 of **** and the Khaima Local Municipality SCM and Preferential Procurement Policy, as detailed in the tender notice.

For this purpose the original MBD 4, MBD 6. 1, MBD 8 MBD 9 forms must be completed and submitted together with the tender document. All the relevant supporting documentation regarding the specific goals should be submitted with all other document. This include submission of an original or originally certified B-BBEE certificate/affidavit indicating level of HDL ownership and proof of address where the company is carrying its operations. A valid tax compliance pin number on an official document of SARS in order for the municipality to verify tax compliance should be submitted. Potential service providers who were found guilty of fraud or corruption or who wilfully neglected/reneged on or failed to comply with any government, municipal or other public sector contract during the past five years, will be excluded from this process. Potential service providers or any of the directors whose municipal rates and taxes or municipal services charges are in arrears for three months at the municipality or any other municipality or entity, will be disqualified. Please submit a municipal account not older than 3 three months as proof of account that is up to date, with your tender document or a valid lease agreement, where a company is operating from leased premises. No tenders will be considered from persons in the service of the state.

FALSE

Potential service providers who were found guilty of fraud or corruption or who wilfully neglected/reneged on or failed to comply with any government, municipal or other public sector contract during the past five years, will be excluded from this process. Potential service providers or any of the directors whose municipal rates and taxes or municipal services charges are in arrears for three months at the municipality or any other municipality or entity, will be disqualified. Failure to comply with these conditions may invalidate your offer.

The bid documents must be deposited in the bid box at the municipal offices no later than 12:00 on Friday, 29 May 2026.

The method and conditions of payment to be made to the supplier under this contract shall be specified. Payments shall be made promptly by the purchaser, but in no case later than thirty 30 days after submission of an invoice or claim by the supplier.

The supplier warrants that the goods supplied under the contract are new, unused, of the most recent or current models, and that they incorporate all recent improvements in design and materials unless provided otherwise in the contract. The supplier further warrants that all goods supplied under this contract shall have no defect, arising from design, materials, or workmanship except when the design andor material is required by the purchasers specifications or from any act or omission of the supplier, that may develop under normal use of the supplied goods in the conditions prevailing in the country of final destination. This warranty shall remain valid for twelve 12 months after the goods, or any portion thereof as the case may be, have been delivered to and accepted at the final destination indicated in the contract, or for eighteen 18 months after the date of shipment from the port or place of loading in the source country, whichever period concludes earlier, unless specified otherwise.

The 80/20 preference point system shall be applicable during the evaluation and adjudication of this bid proposal, with points awarded for price and specific goals.

Only service providers registered in the Central Supplier Database (CSD) will be considered. Failure to attach proof of registration will result in your bid not being evaluated further.

Subject to GCC clause 25, if the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.

The non-compulsory virtual tender briefing will be held on the 22nd May 2026 at 12h00 through Microsoft Teams.

Aggrieved unsuccessful bidders will be allowed to lodge, within fourteen 14 days of the decision or action, a written objection or complaint to the office of the municipal manager.

Bidders that fail to submit copies of the bid document will be disqualified. Failure to attach proof of CSD registration will result in your bid not evaluated further. No bids will be considered from persons in the service of the state.