Professional Profile Tenders

The bid notice states that the contract shall be for a period of three 3 financial years, commencing 1 April 2026 and ending 31 March 2029, subject to satisfactory performance.

The potential service provider should have an established infrastructure, networks and capacity to effectively and efficiently manage an ethics and fraud confidential hotline, operating 24 hours a day, 365 366 days a year. The platform should be easily accessible and provide reliable and innovative channels of whistle blowing. These channels should include but may not be limited to telephonic, and email communication. The potential service provider should provide reports soon as possible no later than 24 hours after the issue has been logged. Mandatory requirements include: Detailed pricing per financial year including escalation. Project plan and methodology. The potential service provider should demonstrate proven experience and expertise through history and past and present clients in the ethics and fraud confidential hotline operations by submitting a minimum of two 2 written, signed verifiable reference letters on company letterhead from clients where work of a similar nature was undertaken and must be prepared to take the Merseta representative on a site visit to such customer premises. Company profile demonstrating the below: A minimum of three 3 years experience in ethics/fraud hotline services experience within the public sector or large organisations. Proof of 24/7 operational capacity. Full details of their marketing campaigns in relation to the ethics and fraud confidential hotline and awareness systems, inclusive of a basic marketing campaign and enhanced options. The potential service provider should be accredited by the Ethics Institute of South Africa or any other relevant organisation. In addition, the service provider should be a member of a recognised professional body. Valid certification copies must be attached. Examples of the organizations reports should be included.

The potential service provider must be prepared to take the Merseta representative on a site visit to customer premises where work of a similar nature was undertaken.

The bid notice states delivery will be affected within . working days from date of order.

PRASA pays for the item within 30 days of receipt of the suppliers correct tax invoice.

The supplier warrants that the items are in accordance with PRASA's requirements and fit for the purpose for which they are intended and will remain free from defects for a period of one year unless another period is stated in the order from acceptance of the items by PRASA.

PRASA reserves the right to award businesses to the highest scoring bidders unless objective criteria justify the award to another bidder.

Bidders must ensure compliance with their tax obligations.

Late deliveries or late completion of the items may be subject to a penalty if this is imposed in the ordercontract.