The Construction Industry Development Board (CIDB) seeks a service provider to supply, install, and maintain SD-WAN with managed firewalls, a Unified Communication Platform (UCaaS), and domains management for 36 months. The service provider must have the necessary experience and capacity. The agreement outlines the scope of services, service levels, financial considerations, reporting requirements, warranties, and dispute resolution mechanisms. The CIDB reserves the right to terminate the agreement under certain conditions. The service provider must comply with Broad-Based Black Economic Empowerment (B-BBEE) requirements and tax laws.
Payment of fees will be made within 30 days of receipt of a duly completed VAT invoice, less applicable financial penalties and disputed amounts, provided the invoice is accurate and meets the agreement's requirements.
The service provider warrants that it has the necessary expertise and qualifications, will render services professionally and ethically, will take reasonable care of CIDB's property, and complies with all reasonable requests from CIDB.
The service provider must have the necessary experience, capacity, and knowledge in providing the required services.
Penalties may be deducted from fees for service level failures, calculated daily using the current prime interest rate until corrected or the agreement is terminated. The CIDB must first notify the service provider in writing of the non-performance and intention to impose a penalty.
Failure to comply with tax compliance, B-BBEE requirements, or change in control without notification may lead to termination of the agreement.