Suppliers must provide full 1st, 2nd, and 3rd line support for the labware LIMS system for 12 months. The proposal must include a fixed monthly retainer fee and a quote for a 600-hour development bucket. P1 incidents must be resolved within 4 hours. A minimum functionality score of 70 points is required. Tenders must be submitted online by **** at 12h00. The validity period is 90 days from the closing date.
The tender closing date and time is 09 October 2026 at 12:00.
Payments shall be made promptly by the purchaser, but in no case later than thirty 30 days after submission of statement by the supplier.
This warranty shall remain valid for twelve 12 months after the goods, or any portion thereof as the case may be, have been delivered to and accepted at the final destination indicated in the contract, or for eighteen 18 months after the date of shipment from the port or place of loading in the source country, whichever period concludes earlier, unless specified otherwise.
Tender proposals will be evaluated in accordance with the **** preference point system, as contemplated in the preferential procurement regulations, 2022 pertaining to the preferential procurement policy framework act pppfa act 5 of ****.
Bidders must score a minimum of 70 points to qualify for further evaluation on price and specific goals.
If the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.
The closing date for tender technical queries is 25 September 2026 at 15:00.
Failure to comply with the requirements of the specification or not meeting the responsiveness criteria may lead to disqualification.