RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 **** via Microsoft Teams
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Client satisfaction survey design, implementation, management, analysis, and reporting; hybrid survey methodology; digital engagement platform; quantitative and qualitative research; interactive dashboard development; benchmarking and trend analysis; implementation support and advisory services
AI helper
DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for FY2026/27 and FY2027/28. Compulsory online briefing on 6 November 2026 via Microsoft Teams. Bids must be submitted electronically via OneDrive link, requested by email to ***@***. *. * date: 23 November 2026, 23:55. Bids must remain valid for 120 days. Evaluation: Stage 1 responsiveness, Stage 2 functionality (minimum 70/100), Stage 3 price (lowest price). Bidders must be registered on the CSD and provide tax compliance. The service provider must deliver surveys, dashboards, reports, and implementation support.
Bids must be submitted by 23 November 2026, 23:55. The closing date is 23th of november 2026 and closing time is 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation, after passing functionality and responsiveness stages.
Bidders must be registered on the Central Supplier Database (CSD) and provide a tax PIN issued by SARS. The requirement states: submission of registration with national treasury central supplier database csd summary report: bidder must be registered to do business with the dbsa.
Bids may be disqualified for non-compliance. The document states: failure to provide any of the above particulars may render the bid invalid and late bids will not be accepted for consideration.
Appointment of a professional service provider to conduct dbsa annual client satisfaction surveys
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Annual client satisfaction survey ( CSAT) programme for 2026/27 and 2027/28 financial years, including survey design, implementation, analysis, reporting, interactive dashboard development, and implementation support
AI helper
DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for 2026/27 and 2027/28. Compulsory briefing on 06 November 2026 via Microsoft Teams. Bids due 23 November 2026, 23:55. Electronic submission via OneDrive link. Minimum 10 years experience required. Technical evaluation threshold: 70/100. Award based on lowest price after passing functionality. Bids must remain valid for 120 days.
Bids must be submitted electronically by 23 November 2026, 23:55. The document states: closing date: 23th of november 2026 closing time: 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price. The document states: the recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation.
Bidders must have a minimum of 10 years experience in client satisfaction surveys. The document states: a minimum of ten 10 years proven organisational experience in the design and implementation of client satisfaction, customer experience, stakeholder perception, or related research programmes.
Written requests for clarification must be submitted three working days before the submission date. The document states: this must be done three 3 working days before the submission date.
Failure to submit all compulsory documents may result in disqualification. The document states: should all these documents not be included, the bidder may be disqualified on the basis of noncompliance.
The national youth development agency invites service providers for the appointment of a service provider to supply software licences, support services, and enhance the existing genesys cloud- based customer service solution for head office contact centre personnel and receptionists across branches and districts.
The appointment of a service provider to supply software licences, support services, and enhance the existing genesys cloud- based customer service solution for head office contact centre personnel and receptionists across branches and districts.
Add keywords for your products or services. BidHits uses them to find relevant tenders and expand your results.
2
Start free and receive alerts
Start the 14-day free trial and get emails with tender links, documents or the official page.
3
Refine your feed
Adjust keywords, provinces, delivery times and email style. Remove what does not fit so your feed stays useful.
Trusted by businesses that sell to government
All tenders related to our product are captured by you and sent to us. In my opinion, it’s perfect—broad coverage and easy searches across the tender documents.
R. M. Ferreira
They deliver on their promises. The information is simple and straightforward.
G. G
They provide information on a wide and varied range of purchasing processes. All the necessary details are also included.
J. M. Defelitto
I receive the tenders in a timely and proper manner.
We selected helpful reviews from real users. Order may change periodically.
Very good and accurate information about the tenders: consistent and precise.
G. R. Ortiz
The idea of ​​using a keyword and sending the information by email is very good.
U. Solutions
Smart search helped discover tenders I hadn't even imagined receiving notifications for.
M. F. Cortez
Good information. All the information is very good!
J. A. Tellez
It gives me information on tenders that interest me. It's easy to find tenders.
A. Armenta
I consistently received notifications about tenders within the specific segment I chose to monitor. The system simplifies processes that used to be complex, offering a navigation experience that is easy, fast, and modern.
G. P. da S. E. Guimaraes
I like the way they provide information with the greatest possible accuracy. I love that.
M. A. Neil
The tool is truly effective at scanning tender documents, efficiently delivering bids.
G. D. Reis
It encompasses all portals in one place.
G. Ferrea
A very good platform.
D. C. Espinosa
I closed deals thanks to the information gathered by the search tool. There’s no need to research across multiple media outlets.
J. Comunale
Very good and very clear information.
D. Ramos
You see a lot of tenders; you get emails with the alerts.
BidHits is a search and alert service for public tenders in South Africa. We monitor official sources daily and deliver relevant opportunities on the site and by email, with AI-assisted matching to reduce manual checking.
Enter your email and activate the trial. For 14 days you can use the features, create alerts and check relevance. If you do not subscribe, the tenders list becomes limited. There are no automatic charges.
Start with keywords for your products or services. After signup, choose provinces, delivery times and email style. You can refine everything later if the results need adjustment.
Whenever possible, yes. Some official sources require login or block direct downloads; in those cases we link to the official process page so you can access the documents there.
Yes. In the tenders panel you can filter by province, procurement method, dates and value ranges. In settings you can save preferences for future alerts and searches.
Yes. After signup you can switch to the map view and see tenders by location.
AI-assisted search can make mistakes. Improve relevance by adding more specific terms, removing broad terms and deleting results that do not fit. This helps keep your feed useful.
Yes. You can query tenders via API. Documentation is available at /api_integration.php. It is useful for CRM, BI and automations.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, contact us. During the free trial there is no auto-charge.
We monitor major official sources daily at national, provincial and municipal levels. Tenders are added as they are published on the source.
Add what you sell, receive AI-assisted tender alerts, open documents or the official page, and filter by province, method and value.
Transcript
Welcome to BidHits.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
Start using BidHits now. It's fast, practical, and you can try it for free.
AI Assistant
Ask me about the tender...
Loading summary...
Methodology
Unaided survey with 1113 active users, conducted through 04/11/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
