The Department of Economic Development, Tourism and Environmental Affairs (EDTEA) in KwaZulu-Natal is inviting bids for a four-month training program in hospitality care for frontline staff and housekeeping at Ezemvelo KZN Wildlife and Msinsi. A compulsory briefing session will be held on May 20, 2026, at 10:00 AM. Bids must be submitted by May 28, 2026, at 3:00 PM to the bid box at 270 Jabu Ndlovu Street, Pietermaritzburg. Bidders are required to register on the Central Suppliers Database (CSD) and submit a tax compliance status pin. The evaluation process includes administrative compliance, functionality, and price and preference points. The training aims to improve service delivery, increase customer satisfaction, enhance destination image, and develop skills in areas such as customer care, housekeeping, complaints management, and cultural awareness.
The bid closing date is May 28, 2026, at 15:00.
The award will be based on a combination of functionality, price, and preference points using the 80/20 system.
Bidders must be registered on the Central Suppliers Database (CSD) and provide proof of accreditation with CATHSSETA or Services SETA for relevant professional bodies (company, SDF, assessor).
The General Conditions of Contract (GCC) outlines penalties for delays in performance, which may include deductions from the contract price or termination of the contract.
A compulsory briefing session will be held on May 20, 2026, at 10:00 AM at 270 Jabu Ndlovu Street, Head Office, LED Boardroom, Pietermaritzburg.
The bid document states that bidding documents must not be included in packages containing samples, implying samples are not required.