Appointment of a Microsoft-accredited service provider to replace the existing Avaya IP telephony and contact centre solution with a Microsoft Dynamics 365 Contact Center and Microsoft Teams Phone solution for a period of five years. The scope includes supply, implementation, migration, integration, support and maintenance. Bids must be submitted via the SASRIA online tender portal by 27 November 2026 at 12h00. Hand-delivered, posted, emailed or faxed proposals will not be accepted. Bidders must be registered on the Central Supplier Database and provide a valid B-BBEE certificate or affidavit. The proposal must remain valid for 150 days after closing. Evaluation includes governance verification, technical evaluation (minimum 70 points), solution demonstration, and preference points (price 80, specific goals 20).
The closing date for submission of bids is 27 November 2026 at 12h00 PM. Bids must be submitted via the SASRIA online tender portal. closing date for submission of proposals 27 november 2026 at 12h00pm
Payments will be linked to specified deliverables after they have been approved by SASRIA. payments will be linked to specified deliverables after such deliverables . . . have been approved by sasria
The evaluation uses a preference point system with price allocated 80 points and specific goals 20 points. criteria points price 80 specific goals 20 total 100
Bidders must be Microsoft-accredited and provide proof of tax compliance with SARS, a valid B-BBEE certificate or affidavit, and complete all required documents. the bidder must be currently accredited by microsoft and authorised to design, implement, integrate, license, support and maintain microsoft dynamics 365 contact center and microsoft teams phone solutions
The maximum resolution time for applicable incidents must be eight hours, with penalties for failure to meet agreed service levels where applicable. the maximum resolution time for applicable incidents must be eight 8 hours, with penalties for failure to meet agreed service levels where applicable
Bidders who believe the functional requirements are not open, fair, or written for a particular service provider must notify SASRIA procurement within five days after publication of the RFP. the bidder must notify sasria procurement within five 5 days after publication of the rfp
Bidders may be disqualified for failing to provide proof of tax compliance, submitting incomplete or fraudulent information, or failing to comply with mandatory requirements. failed to provide proof that they are tax compliant with sars