Community Schemes Ombud Service - Agency Bids & RFPs

The bid response documents may be emailed to ***@***. *. * will only be considered if received by the CSOS at 12:00 PM on the 4th of May 2026.

The proposals will be evaluated using the 80/20 formulae preference points system for price and specific goals as per the 2022 PPPFA regulations.

Bidders must be registered on the National Treasury's Central Supplier Database (CSD) and ensure they remain registered for the duration of the services and/or contract. Bidders need to ensure they are tax compliant at the time of submitting their bid and remain tax compliant for the duration of the contract and/or services. Bidders must attach proof of accreditation from the OEM AMS360 or an accredited distributor. The technical lead must have a minimum of 2 years or above experience providing technical support in the AMS360 application.

The CSOS reserves the right to conduct site inspections or call for supporting documentation in order to confirm any information provided by a bidder in its response to this bid.

The bid response documents may be emailed to ***@***. *. * must be delivered by the stipulated time to the correct address. Late bids will not be accepted for consideration. Occupation of the office space facility is required from 1 July 2026.

The bid notice does not explicitly detail payment terms for the service provider. However, it mentions that the landlord's responsibilities include indicating the total cost of the contract with a breakdown of the rental schedule, including rental amount per square meter, operating costs, and parking rental.

The bid notice states that all warranty-related matters will be discussed at the point of concluding the service level agreement (SLA).

Proposals will be reviewed and evaluated using the 80/20 preference method by the CSOS bid evaluation committee. Bidders may be invited to give written or oral presentations and/or to participate in interviews. Proposals will be evaluated based on compliance with the RFP document, demonstrated ability to provide services and expertise, and reference checks.

Bidders must be registered on the National Treasury's Central Supplier Database (CSD) and ensure they remain registered for the duration of the services and/or contract. Bidders need to ensure they are tax compliant at the time of submitting their bid and remain tax compliant for the duration of the contract and/or services. Mandatory requirements include a certificate of occupancy, confirmation of office size (**** sqm), proof of ownership or a mandate, and details on bathroom facilities. Bidders that meet all mandatory requirements will be evaluated further during a site inspection.

The bid notice mentions that failure to comply with stipulated timeframes for providing certificates will result in the entity proceeding to award the next highest scoring bidder. It also states that failure to comply with the requirements regarding fronting may result in the invalidation of the quotation/contract and restriction from conducting business with the public sector.

Bidders that meet all the mandatory requirements will be evaluated further during a site inspection of the premises. The site inspection will assess compliance with requirements related to the office being in an office park, parking, accessibility for persons with disabilities, emergency assembly area, security, and electricity/backup electricity and water storage systems.

The bid notice does not explicitly state a deadline for challenging the bid process or award. However, it mentions that the validity period of the RFQ and the withdrawal of offers, after the closing date and time, is 90 days.