Appointment of an accredited service provider to maintain and provide a secure, cost-effective VoIP telephone solution for all DMSA sites for 36 months. Compulsory briefing session on 10 November 2026 at 11:00 AM. Bids close 26 November 2026 at 11:00 AM. Two-envelope system: technical and financial bids separated. Minimum 6 years experience in VoIP solutions. Functionality evaluation with 70-point threshold. 80/20 preference point system. Payment within 30 days of invoice. Warranty for VoIP equipment at least 3 years. Service provider must have own fleet. Rollout completed within 2 months.
Bids must be submitted before 11:00 AM on the closing date, 26 November 2026. The project plan should outline maintenance and roll out completed in all museums within two months. the project plan should outline the maintenance and roll out which should be completed in all museums within two 2 months
Payments will be made within 30 days of receipt of an invoice with all required supporting documents. payments will be made within 30 days of receipt of an invoice with all required supporting documents as per the service level agreement
The proposal must include a warranty period for the VoIP equipment for at least three years. the proposal must include a warranty period for the voip equipment for at least three 3 years
The 80/20 preference point system applies: 80 points for price and 20 points for specific goals. the lowest acceptable bid will score 80 points for price and the remaining 20 points for specific goals status depending on level of contribution
Bidders must have a minimum of six years of experience in VoIP telephone solutions and be registered on the Central Supplier Database (CSD). minimum of six 6 years of experience in voip telephone solution
If the supplier fails to deliver or perform services within specified periods, a penalty calculated on the delivered price using the current prime interest rate per day of delay will be deducted. deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay
DMSA will respond to any request for clarification received no later than one week prior to the deadline for submission of bids. dmsa will respond on email to any request for clarification of the tender documents which it receives no later than one 1 week prior to the deadline for submission of bids
Failure to submit required documents, including CSD registration, tax compliance, and reference letters, will result in disqualification. failure to submit the below documents will result in the bid being disqualified