Published Date: 28/05/2026 Procurement of a Queue Management System for the Western Cape Government. A Non- Compulsory Virtual Briefing Session Will Be Held On 05 June 2026, At 10h00am, At Microsoft Teams. The Closing Date Has Being Extended Till 03 July 2026
Queue Management Software/ Service Queue Management/ Patient Queue Management
Published Date: 28/05/2026 Procurement of a Queue Management System for the Western Cape Government. A Non- Compulsory Virtual Briefing Session Will Be Held On 05 June 2026, At 10h00am, At Microsoft Teams.
Hosted telviva telephony, queuemetrics reporting and call cabinet recording services to support continued contact centre operations for a period of 12 months
Hosted Telviva Telephony, Queuemetrics Reporting and Call Cabinet Recording Services
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The Road Accident Fund (RAF) is seeking responses from Original Equipment Manufacturers (OEMs) or accredited partners for hosted Telviva telephony, Queuemetrics reporting, and call cabinet recording services. This is to support continued contact centre operations for a period of 12 months during a transition from an outsourced to an internal operating model. Bidders must be registered service providers with tax matters in order and not be on the national treasury register for restricted suppliers. The scope includes provision of telephony, reporting, recording, licensing, maintenance, support, managed connectivity, and integration with existing systems. Key requirements include continuity of services, support for reporting and monitoring, and retention of call recordings. Bidders must provide indicative onboarding and implementation timelines, and information on support availability, escalation processes, and SLA commitments. A pricing schedule for various services over 12 months is required. Interested bidders must submit confirmation of OEM status or accreditation, proof of accreditation, their proposal, pricing, proposed team, implementation and integration approaches, security approach, and client references.
The bid notice does not explicitly state a delivery deadline for the services, but proposals must be submitted by the closing date of 19 May 2026 at 11:00 am.
The bid notice states that only the original equipment manufacturer OEM or accredited partnersresellers of the OEM are eligible to respond to the RFI. It also requires bidders to be eligible and registered service providers in terms of applicable laws and included in the National Treasury Central Supplier Database, with tax matters in order.
The bid notice states that all questions Enquiries must be forwarded in writing prior to the submission date.
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