Bid for appointment of service provider to upgrade, reinstate, configure, commission, monitor, support and maintain the existing Cisco unified communication system and voice services for the Eastern Cape Department of Public Works Infrastructure for 12 months. Scope includes assessment, fault diagnosis, reinstatement, testing, commissioning, supply and installation of a point-to-point wireless link and nine receptionist telephones, and provision of a telephone management system. Bids must be submitted in sealed envelopes to the bid box at Qhasana Building, Bhisho by 24 November 2026 at 11h00. Only SITA accredited service providers on contract **** category communication network services from Eastern Cape are invited. Bidders must have valid Cisco Gold Partnership certification, ICASA license, ECNS license, and at least one functional office in Eastern Cape. Must have completed minimum three UCS installations supporting at least 500 extensions each in last five years. Bid validity 120 days. Evaluation in two phases: compliance then PPPFA 80/20 points. Award to highest point scorer. Successful bidder subject to security screening. Implementation must not exceed 3 months from project handover.
Bids must be deposited in the bid box not later than 11h00 on 24 November 2026. The successful bidder must complete the UCS reinstatement/implementation within a period not exceeding 3 months from project handover. As stated: completed bid documents in a sealed envelope endorsed with the relevant bid number, bid description and the closing date, must be deposited in the bid box not later than 11h00 on the 24 november 2026.
Payment will be in accordance with the General Conditions of Contract. Payments shall be made promptly, but in no case later than 30 days after submission of an invoice or claim by the provider. As stated: payments shall be made promptly by the purchaser, but in no case later than thirty 30 days after submission of an invoice or claim by the provider.
The warranty shall remain valid for 12 months after goods have been delivered and accepted, or 18 months after shipment, whichever concludes earlier. Defects directly attributable to the service provider's reinstatement activities shall be rectified at no additional cost during the applicable warranty/remedial period. As stated: this warranty shall remain valid for twelve 12 months after the goods, or any portion thereof as the case may be, have been delivered to and accepted at the final destination.
The bid will be awarded to the bidder who scores the highest PPPFA points, with maximum 80 points for price and 20 points for specific goals. As stated: the department intends to award this to the highest point scorer as whole and maximum points on price 80 points specific goals 20 points maximum points 100 points.
Bidders must be SITA accredited service providers on SITA contract **** category communication network services from Eastern Cape, hold valid Cisco Gold Partnership certification, ICASA license, ECNS license, and have at least one functional office in Eastern Cape. Must have completed minimum three UCS installations supporting at least 500 extensions each in last five years. As stated: only sita accredited service providers on sita contract **** category communication network services telecommunication services: icn **** from the eastern cape province are invited to respond.
If the successful bidder withdraws, fails to fulfil the contract, or fails to sign the agreement, they will be obligated to pay all expenses incurred by the department for new bids and the difference between the original accepted bid price and any less favourable alternative. As stated: the bidder will be held responsible for and is obligated to pay to the department: all expenses incurred by the department to advertise for or invite and deliberate upon new bids.
Disputes between the department and a bidder will be dealt with in the form of litigation. The bidder must promptly notify the department in writing of any discrepancy, ambiguity, error or inconsistency in the bid. As stated: disputes between the department and a bidder if any will be dealt with in the form of litigation.
Bids which are late, incomplete, unsigned or submitted by facsimile or electronically will not be accepted. Failure to complete the bid sum amount in words will automatically invalidate the offer. Failure to sign the bid automatically invalidates the bid. As stated: bids which are late, incomplete, unsigned or submitted by facsimile or electronically, will not be accepted.