The South African Civil Aviation Authority (SACAA) is inviting bids for the installation and customisation of a contact centre telephony solution for a period of five years. The solution should provide a single point of contact for customers via telephone, email, and multimedia channels. Key requirements include integration with Microsoft Dynamics 365 CRM, real-time dashboards, reporting, quality assurance, and workforce management. Bids must be submitted in three envelopes by 18 June 2026 at 11:00 AM. A briefing session will not be held, but queries can be submitted via email to ***@***. *. * by 8 June 2026. Bidders must be registered on the Central Supplier Database (CSD) and comply with tax obligations. The bid will be evaluated using an 80/20 preference point system, with 80 points for price and 20 points for specific goals (B-BBEE status level).
The bid submission deadline is 18 June 2026 at 11:00 AM.
The bid notice does not explicitly state the payment terms. However, the General Conditions of Contract mention that payments shall be made promptly by the client, but in no case later than thirty 30 days after submission of an invoice or claim by the service provider.
The General Conditions of Contract state that the service provider warrants that the service rendered under the contract are new, unused, of the most recent or current models and that they incorporate all recent improvements in design and materials. This warranty shall remain valid for twelve 12 months after the service has been delivered to and accepted at the final destination, or for eighteen 18 months after the date of shipment, whichever period concludes earlier, unless specified otherwise in SCC.
The bid will be evaluated using the 80/20 preferential point system, with 80 points allocated for price and 20 points for specific goals (B-BBEE status level of contributor).
Bidders must be registered on the Central Supplier Database (CSD) and must ensure compliance with their tax obligations. They must also submit a detailed proposal including technical expertise, qualifications of key personnel, project management approach, and a cost breakdown. For technical evaluation, bidders must score a minimum of 80 points out of 100. For the system demonstration, a minimum of 55 points out of 65 is required.
The bid notice mentions that if the service provider fails to perform services within the periods specified in the contract, the client shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.
There will be no briefing session.
The bid notice does not mention the submission of samples.
The bid notice does not specify a deadline for challenging the bid.
Failure to submit bids on time, failure to submit in a correct bid box, late bids, bids received by telegram, telex, email, facsimile or similar medium, incomplete price list, and failure to provide or comply with tax compliance particulars may result in disqualification.
