Service Feedback Tenders

The bid notice states that all quotations must be emailed by not later than 12:00 PM on the 29th of May 2026.

The bid notice states that value for money will be the key determinant and the supply chain management policy will apply.

The bid notice states that quotations are invited from suitably qualified service providers and that o bidders will be considered if not registered on the central supplier database or if any of the directors are in the service of the state. Mandatory documents to be submitted include a completed original document issued by the municipality, a valid tax pin printout as provided by SARS, copy of company registration founding statement/CIPC document, signed JV agreement for joint venture where applicable, certified copies of managing directors/owners not older than three months, and a signed certification letter by the bidder confirming that no undisputed municipal accounts are overdue by more than 30 days and no account has not been declared as well as proof thereof.

The bid notice does not require sample submission.

The bid notice states that mandatory documents to be submitted, failure to do so will lead to the quotation being regarded as nonresponsive. It also mentions that any unsigned alterations in the BOQ/quotation pricing schedule to the tender document shall render the submission invalid and o couriered, faxed, hand delivered, incomplete and late quotation will be accepted for consideration. Furthermore, o bidders will be considered if not registered on the central supplier database or if any of the directors are in the service of the state.

The bid response documents may be deposited in the bid box situated at the Unemployment Insurance Fund, Absa Towers, Ground Floor, 230 Lillian Ngoyi Street, Pretoria, ****, by the closing date of May 14, 2026, at 11:00.

The method and conditions of payment to be made to the supplier under this contract shall be specified in the Special Conditions of Contract (SCC). Payments shall be made promptly by the purchaser, but in no case later than thirty (30) days after submission of an invoice or claim by the supplier.

The supplier warrants that the goods supplied under the contract are new, unused, of the most recent or current models, and that they incorporate all recent improvements in design and materials. This warranty shall remain valid for twelve (12) months after the goods have been delivered and accepted, or for eighteen (18) months after the date of shipment, whichever period concludes earlier, unless specified otherwise in SCC.

Points for this tender shall be awarded for Price (90 points) and Specific Goals (10 points), utilizing a 90/10 preference point system.

Bidders must provide a detailed project plan, demonstrate specialized experience in the contact centre environment with reference letters, and showcase the experience and competency of their management and support team. Technical staff must demonstrate relevant certification, training, or proven experience. Bidders must also ensure compliance with their tax obligations and submit their unique personal identification number (PIN) issued by SARS.

Subject to GCC clause 25, if the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.