Feedback Management Tenders

The bid notice states that all quotations must be emailed by not later than 12:00 PM on the 29th of May 2026.

The bid notice states that value for money will be the key determinant and the supply chain management policy will apply.

The bid notice states that quotations are invited from suitably qualified service providers and that o bidders will be considered if not registered on the central supplier database or if any of the directors are in the service of the state. Mandatory documents to be submitted include a completed original document issued by the municipality, a valid tax pin printout as provided by SARS, copy of company registration founding statement/CIPC document, signed JV agreement for joint venture where applicable, certified copies of managing directors/owners not older than three months, and a signed certification letter by the bidder confirming that no undisputed municipal accounts are overdue by more than 30 days and no account has not been declared as well as proof thereof.

The bid notice does not require sample submission.

The bid notice states that mandatory documents to be submitted, failure to do so will lead to the quotation being regarded as nonresponsive. It also mentions that any unsigned alterations in the BOQ/quotation pricing schedule to the tender document shall render the submission invalid and o couriered, faxed, hand delivered, incomplete and late quotation will be accepted for consideration. Furthermore, o bidders will be considered if not registered on the central supplier database or if any of the directors are in the service of the state.

The bid response documents may be deposited in the bid box situated at the Unemployment Insurance Fund, Absa Towers, Ground Floor, 230 Lillian Ngoyi Street, Pretoria, ****, by the closing date of May 14, 2026, at 11:00.

The method and conditions of payment to be made to the supplier under this contract shall be specified in the Special Conditions of Contract (SCC). Payments shall be made promptly by the purchaser, but in no case later than thirty (30) days after submission of an invoice or claim by the supplier.

The supplier warrants that the goods supplied under the contract are new, unused, of the most recent or current models, and that they incorporate all recent improvements in design and materials. This warranty shall remain valid for twelve (12) months after the goods have been delivered and accepted, or for eighteen (18) months after the date of shipment, whichever period concludes earlier, unless specified otherwise in SCC.

Points for this tender shall be awarded for Price (90 points) and Specific Goals (10 points), utilizing a 90/10 preference point system.

Bidders must provide a detailed project plan, demonstrate specialized experience in the contact centre environment with reference letters, and showcase the experience and competency of their management and support team. Technical staff must demonstrate relevant certification, training, or proven experience. Bidders must also ensure compliance with their tax obligations and submit their unique personal identification number (PIN) issued by SARS.

Subject to GCC clause 25, if the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.

The anticipated duration of the project is 6 months as and when required.

The successful service provider will be the one scoring the highest points: however, Vaal Central Water may on reasonable justifiable grounds, award the contract in whole or in parts to a bidder who did not score the highest points where objective criteria set out by the institution was applied.

Bidders who do not adhere to those criteria listed below a prequalifier, will be disqualified immediately.

The scope is set to be concluded within three 03 months, with the submission of all required documentation of the qcto.

Rfqs received will be evaluated on mandatory criteria, and price and specific goal.

Bidders are required to submit a minimum of two 02 cvs of individuals who are eligible to serve as the project lead consultant plc with a minimum of three 03 years experience in occupational qualifications development.

For queries, please contact ***@***. *. * before the closing date of this rfq.

The bid notice states delivery of the goods and performance of services shall be made by the supplier in accordance with the time schedule prescribed by the purchaser in the contract.

The bid notice states payments shall be made promptly by the purchaser, but in no case later than thirty 30 days after submission of an invoice or claim by the supplier.

The bid notice states he supplier warrants that the goods supplied under the contract are new, unused, of the most recent or current models, and that they incorporate all recent improvements in design and materials unless provided otherwise in the contract.

The bid notice states fq will be evaluated according to the **** preferential points system.

The bid notice states project leader must submit a degree btech graphic design or higher qualification qualification with a comprehensive cv.

The bid notice states if the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.

The bid notice states site or information meetings, if specified, are compulsory. bids will not be accepted from bidders who have not attended compulsory site or information meetings.

The bid notice states samples, if requested, are to be provided to the municipality with the tender document.