RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 **** via Microsoft Teams
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Client satisfaction survey design, implementation, management, analysis, and reporting; hybrid survey methodology; digital engagement platform; quantitative and qualitative research; interactive dashboard development; benchmarking and trend analysis; implementation support and advisory services
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DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for FY2026/27 and FY2027/28. Compulsory online briefing on 6 November 2026 via Microsoft Teams. Bids must be submitted electronically via OneDrive link, requested by email to ***@***. *. * date: 23 November 2026, 23:55. Bids must remain valid for 120 days. Evaluation: Stage 1 responsiveness, Stage 2 functionality (minimum 70/100), Stage 3 price (lowest price). Bidders must be registered on the CSD and provide tax compliance. The service provider must deliver surveys, dashboards, reports, and implementation support.
Bids must be submitted by 23 November 2026, 23:55. The closing date is 23th of november 2026 and closing time is 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation, after passing functionality and responsiveness stages.
Bidders must be registered on the Central Supplier Database (CSD) and provide a tax PIN issued by SARS. The requirement states: submission of registration with national treasury central supplier database csd summary report: bidder must be registered to do business with the dbsa.
Bids may be disqualified for non-compliance. The document states: failure to provide any of the above particulars may render the bid invalid and late bids will not be accepted for consideration.
Interactive Dashboard/ Market Research Services/ Survey Services
Appointment of a professional service provider to conduct dbsa annual client satisfaction surveys
Appointment of a professional service provider to conduct DBSA annual client satisfaction surveys Annual client satisfaction survey ( CSAT) programme for 2026/27 and 2027/28 financial years, including survey design, implementation, analysis, reporting, interactive dashboard development, and implementation support
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DBSA seeks a professional service provider to design and implement its annual client satisfaction survey (CSAT) for 2026/27 and 2027/28. Compulsory briefing on 06 November 2026 via Microsoft Teams. Bids due 23 November 2026, 23:55. Electronic submission via OneDrive link. Minimum 10 years experience required. Technical evaluation threshold: 70/100. Award based on lowest price after passing functionality. Bids must remain valid for 120 days.
Bids must be submitted electronically by 23 November 2026, 23:55. The document states: closing date: 23th of november 2026 closing time: 23h55pm.
The recommended preferred bidder will be the bidder with the lowest overall price. The document states: the recommended preferred bidder will be the bidder with the lowest overall price in the third stage of the bid evaluation.
Bidders must have a minimum of 10 years experience in client satisfaction surveys. The document states: a minimum of ten 10 years proven organisational experience in the design and implementation of client satisfaction, customer experience, stakeholder perception, or related research programmes.
Written requests for clarification must be submitted three working days before the submission date. The document states: this must be done three 3 working days before the submission date.
Failure to submit all compulsory documents may result in disqualification. The document states: should all these documents not be included, the bidder may be disqualified on the basis of noncompliance.
Appointment of a service provider for the provision of sage enterprise intelligence training for 6 candidates
Appointment of a service provider for the provision of Sage Enterprise Intelligence training for 6 candidates Sage Enterprise Intelligence training, Sage 300 Finance reporting training, Sage 300 People reporting training, Bequester reporting training, training manuals and documentation, post- training support
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RFQ for Sage Enterprise Intelligence training for 6 candidates. Duration: once off, to be completed within 3 months from appointment. Closing date: 06 November 2026 at 11:00 AM. Bids must be submitted via email to ***@***. *. * based on functional criteria (40 points) and price/specific goals (80/20 system). Bidders must have at least 3 relevant training references in the last 5 years and 3 SEI report configuration projects in the last 10 years. BBBEE affidavit or certificate required. Prices must be all-inclusive and firm.
Training must be completed within 3 months from appointment. The document states: duration: onceoff to be completed within 3 months from appointment.
The evaluation uses a 80/20 preference point system. The document states: the weighting of the preferential points calculation is as follows: price 80 specific goals 20 total score 100.
Bidders must have provided at least 3 Sage Enterprise Intelligence training sessions in the last 5 years. The document states: the bidder must have successfully provided at least three 3 sage enterprise intelligence training or similar intelligence reports training within the last 5 five years.
Clarifications deadline is 03 November 2026 at 13:00 PM. The document states: clarifications deadline: 03 november 2026 @13: 00 p. m.
Bids with conditional prices will not be accepted. The document states: prices must be firm and unconditional. bids with conditional prices will not be acceptable and will be treated as such.
Request for Bids for provision of Quality Management System ( QMS) for a period of sixty ( 60) months at Airport Company South Africa Airport
Provision of Quality Management System ( QMS) for a period of sixty ( 60) months at Airport Company South Africa Quality Management System ( QMS) implementation, workflow automation, compliance management, document management, nonconformance tracking, real- time reporting dashboards, role- based access control, integration readiness, mobile accessibility, audit trail and traceability, training records management
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Provision of QMS for 60 months at ACSA. Compulsory briefing session on 06 November 2026 at 11:30 AM via Microsoft Teams. Bids close 30 November 2026 at 12:00 PM. Mandatory requirements: OEM accreditation, ISO 27001:2022 certification, attend compulsory briefing. Evaluation: staged approach with functionality (min 60/100), demo presentation, price and preference (80/20). Validity period 120 business days. Tax compliance (SARS PIN/CSD) required. Bidders must provide 5 reference letters with minimum 5 cumulative years QMS experience.
Bids must be delivered by 12:00 PM on 30 November 2026. bids must be delivered by the stipulated time to the correct address. late bids will not be accepted for consideration.
Evaluation uses a staged approach with price and preference at 80/20 split. an overall minimum threshold of 60 points out of 100 must be achieved for the tender to be eligible for further evaluation on price and preference **** split.
Bidders must provide OEM accreditation, ISO ****:2022 certification, and attend the compulsory briefing. bidders must provide iso ****: 2022 certification and bidders must attend compulsory briefing session
No site inspection is available. noncompulsory site inspection session na
Queries must be submitted by 13 November 2026. request for clarity or information on the bid may only be requested until 13 november 2026.
Failure to submit mandatory documents or meet requirements leads to disqualification. bidders which fail to meet minimum requirements, thresholds or have not submitted required mandatory documents will be disqualified from the bid process.
Data Management Services/ Data Integration Services
Request for quotation appointment of a service provider to implement and operationalise data governance strategy, framework and data management for six ( 6) months
Appointment of a service provider to implement and operationalise data governance strategy, framework and data management for six months Data governance strategy and framework, data management capability, data quality, metadata management, master and reference data, data architecture, data security, data privacy, data lineage, data lifecycle management, customer 360, passenger count, integrated financial reporting, train tracking, Power BI dashboards, data pipelines, data models, business glossary, data dictionary
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PRASA seeks a service provider to implement and operationalise an enterprise-wide data governance strategy, framework, and data management capability for six months. Scope includes current state assessment, strategy and framework development, policies, data management implementation, data architecture, and priority initiatives (customer 360, passenger count, integrated financial reporting, train tracking). Requires full-time specialist resources. Evaluation includes mandatory compliance, technical functionality (70% threshold), and price/specific goals (80/20). Contract term is six months.
The evaluation uses a 80 points for price and 20 for specific goals system, with price calculated using the formula ps 80 1 pt pmin pmin.
Bidders must submit signed availability confirmation, completed annexure b, cvs, certified qualifications and relevant certifications for all seven resources and meet mandatory technical requirements including dama certified data management professional cdmp at practitioner level or above.
Failure to submit mandatory documents will result in disqualification: failure to submit a mandatory document below will result in disqualification. Also, failure to submit or meet any mandatory technical requirement below will result in automatic disqualification.
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Methodology
Unaided survey with 1113 active users, conducted through 04/11/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
