The service provider will be appointed to provide support and maintenance services for three years, annually renewable, for the enhancement, configuration, and expansion of the existing Halo ITSM solution. The service includes system administration, enhancement assistance, and incident/problem resolution. The service provider must allocate fifteen 15 support hours per month, which can roll over for up to three consecutive months. The service must commence by 01 November 2026, with final delivery by 31 March 2027. Evaluation is based on technical compliance (scope of work) and price (80/20 weighting).
The final product must be delivered, completed, tested, documented, handed over and formally accepted by the fic by 31 march 2027. the final product must be delivered, completed, tested, documented, handed over and formally accepted by the fic by 31 march 2027.
The fic shall make payment into the provided supplier or service provider bank account usually 30 days after receipt of an acceptable, valid invoice. the fic shall make payment into the provided supplier or service provider bank account usually 30 days after receipt of an acceptable, valid invoice.
Evaluation will be based on compliance with preselection mandatory requirements, compliance with scope of work and specifications, as well as price, and specific goals bbbee status level of contribution. evaluation of bids received will be based on compliance with preselection mandatory requirements, compliance with scope of work and specifications, as well as price, and specific goals bbbee status level of contribution.
Bidders must be registered on the csd and submit a valid csd registration report or indicate their csd supplier number as proof. central supplier database yes bidders must be registered on the csd thatcsd can be accessed via national treasurywebsite prior to submitting a bid www. ***. *. *
The fic reserves the right, if needed, to request a site visit, presentations or demonstrations from shortlisted bidders. the fic reserves the right, if needed, to request a site visit, presentations or demonstrations from shortlisted bidders.
Bids with obvious deviations from the requirements or conditions will be eliminated from further evaluation. bids with obvious deviations from the requirements or conditions will be eliminatedfrom further evaluation.