Appointment of a service provider for design, supply, implement and maintenance of a cloud- based microsoft teams integrated telephony and contact centre solution for a period of 36 months
Supply, installation, commissioning and maintenance of a voice- over- internet- protocol ( voip) telephone system solution for a contract period of five ( 5) years
Appointment of a service provider for design, supply, implement and maintenance of a cloud- based microsoftteams integrated telephony and contact centre solution for a period of 36 months
Appointment of a service provider for design, supply, implement and maintenance of a cloudbased microsoft teams integrated telephony and contact centre solution for a period of 36 months.
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The bid is for a cloud-based Microsoft Teams integrated telephony and contact center solution for 36 months. A virtual compulsory briefing session is scheduled for March 12, 2026. Bids must be submitted by March 30, 2026, at 11:00. The solution includes cloud-based telephony, contact center services, and support. The successful bidder must provide support and maintenance for 36 months. The evaluation criteria include compulsory requirements, functionality, technical specifications, and a live presentation. The bid requires the completion and signing of specific documents. The bidder must hold its proposal valid for 120 days.
The bid notice states he successful bidder must provide support and maintenance including upgrades for a period of thirty six 36 months.
The bid notice states bidders will first be evaluated in terms of the minimum requirements gatekeepers. bidders who do not fulfil all the requirements or do not submit the requireddocuments will be disqualified. those who fulfil all the minimum requirements orhave submitted the required documents will be further evaluated on criterion 2which is the functionalitytechnical specification.
The bid notice states bidders will be evaluated out of 70 points. the minimum threshold is 60 points. bidders who score less than 60 points on functionality will therefore be disqualified.
The bid notice states he maximum penalties for poor performance and other noncompliance to the contract will be limited to 20 of the total monthly invoice fees, for service level agreement target not been met.
The bid notice states virtual compulsory briefing session 12 march2026 at 10: 00briefing session link: https:teams. microsoft. commeet35392169985044pfcotnmqhoeh3oucyjt.
Appointment of a service provider for the supply, installation and maintenance of a unified communications platform
Appointment of a service provider for the supply, installation and maintenance of a unified communications platform
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A compulsory online information meeting will take place on March 12, 2026. Bids must be submitted by April 02, 2026, at 12:00. Bids will be evaluated on prequalification and functionality criteria. The municipality reserves the right to reject any tender. Bidders must register on the central supplier database.
The bid notice states that the service must be provided for a three-year period from July 01, 2026, to June 30, 2029.
Responsive bids will be evaluated on the 80/20 or 90/10 preference points system.
Bids will be preevaluated on the following functionality criteria and bids that score less than 70 out of 100 points will be considered as nonresponsive: functionality criteria and weight: 1. company or jv experience in unified communications carrying a weight of 40 points. 2. relevant staff in unified communications experience carrying a weight of 30 points. 3. staff experience in unified communications carrying a weight of 30 points
A compulsory online information meeting will take place at 11h00 on thursday, 12 march 2026 via teams.
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