Api Integration Tenders

Tenders must be uploaded on the eTender portal www. ***. *. * by 06 July 2026, 11h00 am. closing date and time 06 july 2026, 11h00 am

The bid will follow a four-phase evaluation process: Phase 1 Mandatory Technical Criteria, Phase 2 Rated Criteria, Phase 3 Administrative Compliance, Phase 4 Price Preference Evaluation. his bid will follow a fourphase evaluation process

Bidders must be accredited on SITA RFB **** Business Planning and Development and have a physical presence in Gauteng. bidders must be accredited on sita rfb **** business planning and development. bidders must have a physical presence in gauteng

Failure to meet mandatory technical criteria, administrative compliance, or provide required documentation may lead to disqualification. should a bidder fail any of the preceding evaluation phases, they will be disqualified

The bid response documents may be deposited in the bid box situated at the Unemployment Insurance Fund, Absa Towers, Ground Floor, 230 Lillian Ngoyi Street, Pretoria, ****, by the closing date of May 14, 2026, at 11:00.

The method and conditions of payment to be made to the supplier under this contract shall be specified in the Special Conditions of Contract (SCC). Payments shall be made promptly by the purchaser, but in no case later than thirty (30) days after submission of an invoice or claim by the supplier.

The supplier warrants that the goods supplied under the contract are new, unused, of the most recent or current models, and that they incorporate all recent improvements in design and materials. This warranty shall remain valid for twelve (12) months after the goods have been delivered and accepted, or for eighteen (18) months after the date of shipment, whichever period concludes earlier, unless specified otherwise in SCC.

Points for this tender shall be awarded for Price (90 points) and Specific Goals (10 points), utilizing a 90/10 preference point system.

Bidders must provide a detailed project plan, demonstrate specialized experience in the contact centre environment with reference letters, and showcase the experience and competency of their management and support team. Technical staff must demonstrate relevant certification, training, or proven experience. Bidders must also ensure compliance with their tax obligations and submit their unique personal identification number (PIN) issued by SARS.

Subject to GCC clause 25, if the supplier fails to deliver any or all of the goods or to perform the services within the periods specified in the contract, the purchaser shall, without prejudice to its other remedies under the contract, deduct from the contract price, as a penalty, a sum calculated on the delivered price of the delayed goods or unperformed services using the current prime interest rate calculated for each day of the delay until actual delivery or performance.

The bid notice states, support and maintenance minimum 12month slabased support including system updates, bug fixes, and performance monitoring.

The bid notice states, for the evaluation of this rfq, the **** preference points scoring system will be applied. this means 80 points are allocated to price and 20 points to specific goals as per the standard bidding document sbd 6. 1 attached to this rfq.

The bid notice states, failure to submit the required documents, will result in zero points allocated to the bidding company.